Incident Library
  • Root cause
  • Component
  • Symptom
  • Contributing factor
  • Case

Cases9 cases

9 to 9 of 9

  1. Symptoms

    On Friday, January 18, Moonlight's API began returning occasional errors that looked like connection problems with its Redis database. The API checks Redis on every authenticated request to validate the session. At the same time the Kubernetes monitoring reported some nodes and pods as unresponsive.

    Trigger

    The Kubernetes scheduler put several CPU-heavy pods on the same node, including all three replicas of the website and the server-side rendering pods.

    Root cause
    Component
    Contributing factor
    Detection

    API errors that looked like Redis connectivity problems, and Kubernetes monitoring that showed nodes and pods as unresponsive. Google Cloud Support later found the link between sustained 100% CPU and kernel panics.

    Remediation
    • added anti-affinity rules to all major deployments so their pods spread across nodes
    Action items
    • Keep working with Google Cloud support to find and fix the cause of the node kernel panics
    Lessons

    Three replicas give no fault tolerance if the scheduler places them all on one node; anti-affinity rules make the spread explicit. A node failure that comes from the workload itself moves with the workload when the scheduler reschedules it.

Check your cluster for this

These 9 cases involve Application database and Persistent volumes and stateful sets. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

By root cause4

Software defect2 cases

  1. IL-0024 Expensive cache-backed API calls and uncancelled database requests overloaded MongoDB and took the Hugging Face Hub down three times
  2. IL-0196 Adding a second Redis replica and lowering memory limits in one RedisFailover change restarted the only Redis pod that held data, and Sentinel promoted the empty new replica, erasing the data
    Palark2020

Capacity exhaustion3 cases

  1. IL-0202 A burst of queries and database writes exhausted connection pools and memory on Honeycomb's ingest hosts, and Kubernetes crash-loop back-off kept failed hosts offline so ingest capacity stayed too low to recover
  2. IL-0037 Image registry rate-limited a whole region after a crash-looping DaemonSet with imagePullPolicy Always pulled through three NAT instances
  3. IL-0064 CPU-heavy pods packed onto one Google Cloud node drove it to kernel panics, and the crash moved from node to node until the site was down

Cloud provider outage3 cases

  1. IL-0145 A power sag and chiller failure in one Australia East availability zone took down the AKS control plane's compute and its non-zone-redundant SQL Database operation queue, blocking AKS create, update and delete operations in Australia East and Australia Southeast
  2. IL-0172 An AWS Tokyo data centre cooling failure took down 6 of 60 CockroachDB nodes on Kubernetes within 22 minutes, and ranges lost quorum because the Helm-deployed cluster had no availability zone locality configured
  3. IL-0193 A GCP persistent disk degradation took down a Cassandra StatefulSet whose OrderedReady policy blocked recovery, and Metrictank could not reconnect to the recreated pods, causing a 23-hour Graphite query outage

Operator error1 case

Organisation
  1. IL-0207 A routine task run from an engineer's local environment switched to production and deleted GitLab.com's Consul release, so Patroni lost Consul and GitLab.com returned 5xx errors to all traffic
    GitLab2022