Incident Library
  • Root cause
  • Component
  • Symptom
  • Contributing factor
  • Case

Cases23 cases

22 to 23 of 23

  1. Symptoms

    Datadog alerted the DevOps team to a high normalised load average, first on the staging cluster (Day 0, 21:06 EST) and the next day on the development cluster (Day 1, 16:53 EST). The load was first put down to a legitimate service that kept scaling up and down in both environments, and because of the volume of identical alerts they were muted until things settled.

    Trigger

    An automated crawler found the Weave Scope dashboard on a public load balancer that required no authentication. Weave Scope can open a shell in running containers, and its scope-agent containers ran privileged, as root and with the host's root filesystem mounted, so a command started there could run on the host.

    Root cause
    Component
    Contributing factor
    Detection

    Datadog alerts on high normalised load average, muted at first as noise from a legitimate service; on Day 3 an engineer ran top on a node and found the gcc process at 100% CPU.

    Remediation
    • stopped Weave Scope and removed its deployment from all Kubernetes clusters
    • checked access logs for unauthorised access to the instances
    • confirmed the miner's outbound connections went only to a mining pool
    • isolated one affected node for later investigation
    • rotated out every node in each cluster so all affected hosts were destroyed and rebuilt
    Action items
    • Audit all Kubernetes and deployment YAML files and security groups for services that are unintentionally public or misconfigured
    • Replace load-average alerts with more meaningful monitors and tune them to signal a real anomaly
    • Research tools such as falcon or sysdig for behavioural monitoring and anomaly and intrusion detection
    • Evaluate Istio and Linkerd for observing and controlling end-to-end network traffic
    • Analyse the cost of scanning Docker images and containers for known vulnerabilities
    • Set aside time in architecture discussions to revisit older choices such as running containers as root
    • Share knowledge of large projects, such as Kubernetes version migrations, across the whole team
    Lessons

    Load average was not a useful signal for spotting a problem in the clusters, and muted noisy alerts nearly hid the miner. A load balancer that Kubernetes creates belongs to Kubernetes: a manual security group edit in the AWS console is reverted, so internal exposure must be declared in the Kubernetes YAML. A dashboard that can open shells, in front of privileged agents that mount the host's root filesystem, gives whoever reaches it root on every node.

  2. Symptoms

    Fewer than 20% of the nodes in one Zalando cluster were available. Most nodes reported NotReady at the same moment, and only a handful stayed Ready.

    Root cause
    Component
    Contributing factor
    Remediation
    • none; the nodes recovered on their own after about 15 minutes
Check your cluster for this

These 23 cases involve Cloud load balancer and Ingress controller. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

By root cause7

Cloud provider outage4 cases

  1. IL-0438 Builder Work became almost entirely unreachable with 504 errors when the Amazon CloudFront VPC Origins feature failed
    ANDPAD2026
  2. IL-0463 Secure Connect connectors timed out after a GKE control plane upgrade left Harness's internal load balancer unreachable
  3. IL-0542 Twingate authentication and authorization requests failed at higher rates after traffic moved onto a smaller GKE cluster
  4. IL-0364 A quarter of Cloud Platform ingress traffic was slow because an AWS NLB stopped health-checking targets in one zone

Breaking change in an upgrade3 cases

  1. IL-0405 An expired AWS Load Balancer Controller webhook certificate left no healthy targets and took BSEE SaaS down
  2. IL-0079 A GKE node auto-upgrade to an ubuntu_containerd image with a kernel regression left kube-proxy unable to apply its ip6tables rules, so load balancer health checks failed and several clusters lost all ingress traffic
  3. IL-0203 A routine Kubernetes cluster system update made the AWS Load Balancer Controller fail, so new pods were never registered with the ALB and Honeycomb's EU1 ingest and UI went down once the last old pods were replaced

Faulty deployment2 cases

  1. IL-0188 Rolling updates on EKS returned 502 errors for about 30 seconds because Kubernetes deleted old pods as soon as new pods passed readiness, before the ALB had marked the new pod targets healthy
  2. IL-0530 Virtual router controllers in us-central1 ran out of memory in a loop, cutting networking for new and migrated VMs

Software defect3 cases

  1. IL-0150 A latent race condition in DynamoDB's DNS automation left an empty DNS record for dynamodb.us-east-1.amazonaws.com, and the DynamoDB and EC2 launch failures that followed caused EKS, ECS and Fargate container launch failures and cluster scaling delays in us-east-1
  2. IL-0106 A malformed Traefik IngressRoute triggered a Traefik v2 bug once a node rollover restarted every Traefik pod, and all Kubernetes services returned 404
    DFDS2021
  3. IL-0030 Most nodes of a cluster went NotReady together for 15 minutes while the API server sat behind an AWS ELB

Configuration change9 cases

  1. IL-0192 A Crossplane composition merge-policy change for a TLS policy update switched Kubernetes Services from LoadBalancer to ClusterIP and deleted the load balancers behind about 25% of Grafana Cloud services
  2. IL-0473 Jenkins infrastructure went fully down after a pod IP range fix deleted every AKS node pool and could not recreate them
  3. IL-0513 PyPI backends on Kubernetes were unreachable over HTTPS for 20 minutes when the Ingress ELB lost its HTTPS listener
  4. IL-0177 WebSocket connections to LINE's messaging-hub on Kubernetes dropped all at once whenever another service's change reloaded a shared HAProxy L7 load balancer, and the reconnect wave overloaded a token API and filled nf_conntrack on Nginx
  5. IL-0208 A GitLab chart bump that renamed Kubernetes Service and Deployment ports made the GCP load balancer reconfigure, and GitLab.com slowed down and returned intermittent 50x errors
    GitLab2022
  6. IL-0111 Switching the main Kubernetes ingress controller from Traefik v1 to v2 stopped X-Forwarded headers being passed, which broke the Okta login flow for every service using Okta and stopped DFDS online bookings for over an hour
    DFDS2021
  7. IL-0105 Replacing the AWS VPC CNI during a Terraform refactoring detached the ALB target groups, and every service in the Kubernetes cluster returned 503
    DFDS2021
  8. IL-0365 A Terraform change to auto-scaling groups detached all worker nodes from both ALBs and cut off every cluster service
    DFDS2020
  9. IL-0052 A cryptocurrency miner ran on every node of the development and staging clusters through a public, unauthenticated Weave Scope dashboard

DNS or network fault1 case

Contributing factor
Organisation
  1. IL-0178 On EKS, HPA scale-in returned 502 errors because containers stopped before their pod IPs left the Service endpoints, and after blue/green switches conntrack kept sending established connections to deleted pods behind an instance-mode ALB

Operator error1 case

  1. IL-0089 A test cluster deletion script run with the kube context pointing at the live-1 production cluster deleted its ingress controller, monitoring, logging, cert-manager, kiam and external-dns