Incident Library
  • Root cause
  • Component
  • Symptom
  • Contributing factor
  • Case

Cases5 cases

1 to 5 of 5

  1. Symptoms

    This is a vulnerability report, not an outage, so nothing failed visibly. A cluster is exposed if it runs Ingress NGINX Controller older than 1.12.1 or 1.11.5 with its validating admission webhook enabled. Wiz suggests `kubectl get pods --all-namespaces --selector app.kubernetes.io/name=ingress-nginx` to find it. The webhook accepts AdmissionReview requests over HTTP without authentication from any pod, and Wiz found more than 6,500 clusters exposing it to the public internet.

    Trigger

    Wiz Research reviewed the code of the Ingress NGINX admission controller and reported the first findings to Kubernetes on 31 December 2024.

    Root cause
    Component
    Contributing factor
    Detection

    Found by Wiz Research in a code review of the admission controller, not by an operator.

    Remediation
    • Kubernetes patched the injection flaws CVE-2025-1097, CVE-2025-1098 and CVE-2025-24514
    • Kubernetes removed NGINX configuration testing from the ingress-nginx admission controller, resolving CVE-2025-1974
    • released Ingress NGINX Controller 1.12.1 and 1.11.5
    Lessons

    Admission webhooks often run as web servers inside the cluster without authentication and with relatively high privileges, so any pod can reach them, and the flaws pair well with SSRF in an application. Wiz concludes that `nginx -t` should be considered harmful when it processes unsanitized user input. Wiz recommends upgrading, keeping the webhook off the internet and allowing only the API server to reach it with network policies. If upgrading must wait, disable the webhook (Helm: controller.admissionWebhooks.enabled=false; manual installs: delete the ValidatingWebhookConfiguration ingress-nginx-admission and remove --validating-webhook from the controller) and enable it again after the upgrade.

  2. Symptoms

    The graph of WebSocket connections to messaging-hub, the messaging platform used by the Japanese food delivery service Demaecan, showed sudden deep drops even outside peak traffic. The drops kept coming back at irregular intervals. Messages still reached clients, because messaging-hub switches to Firebase Cloud Messaging when a WebSocket is gone.

    Trigger

    Another service that shared the same L7 load balancer deployed its own load balancer configuration in the Verda dashboard, which reloaded HAProxy; 30 minutes later, at the hard-stop-after limit, the old HAProxy process exited and closed every WebSocket connection it still held.

    Root cause
    Component
    Contributing factor
    Detection

    The developer noticed deep, sudden drops in the WebSocket connection graph that were not tied to peak traffic and kept recurring irregularly. The Nginx packet drops were found through network monitoring.

    Remediation
    • separated the Merchant system's token issuance API into its own deployment so reconnect traffic did not delay other Merchant APIs
    • scaled out Nginx with pod anti-affinity and a label selector so each pod ran on a different node, which stopped the nf_conntrack packet drops
    • raised Ingress Nginx proxy-read-timeout and proxy-send-timeout and the load balancer timeout to 3600s, which did not stop the drops
    • moved messaging-hub from the shared L7 load balancer to an L4 load balancer, which ended the WebSocket drops
    Lessons

    A reload of a shared load balancer by a different team can cut long-lived connections, and with hard-stop-after the cut comes 30 minutes later, far from the change that caused it. The author's lesson is not to narrow the scope of the search too early: trusting that the infrastructure was fine kept the investigation inside the team's own systems for days. A reconnect wave from many WebSocket clients can overload the systems that issue connection tokens and fill nf_conntrack on proxy nodes. Scaling Nginx out only helps for conntrack if the pods land on different nodes, and anti-affinity leaves extra replicas Pending once they outnumber the nodes. That messaging-hub problems can still load the connected systems remains an open problem.

  3. Symptoms

    At 08:00 UTC on 2021-09-06 every service in DFDS's Kubernetes cluster answered with 404. Investigation started five minutes later.

    Trigger

    The automated Kubernetes node rollover on 2021-09-06 restarted all the Traefik v2 pods, five days after a malformed IngressRoute manifest had been applied.

    Root cause
    Component
    Contributing factor
    Detection

    All services returned 404 from 08:00 UTC and root cause investigation started at 08:05. Time to detection was 5 minutes.

    Remediation
    • changed the ALB health check path, which made the targets healthy but did not stop the 404s
    • rolled back by hand to Traefik v1 as the main ingress controller
    • deleted the malformed IngressRoute by hand and confirmed the Traefik v2 bug
    • applied the changes upstream
    Action items
    • Upgrade Traefik to v2.5, where the bug is fixed, and verify that it removes the bug
    • Change the Traefik v2 health check path to something more robust
    • Set up an external liveness probe on the ingress controller
    • Consider workload segmentation to limit the blast zone
    • Look into monitoring the Traefik v2 API for rapid changes
    • Look into smoke testing during and after node rollover
    Lessons

    A malformed IngressRoute did nothing visible for five days and then took down all ingress when every Traefik v2 pod had restarted during a node rollover. Because Traefik v2 failed gracefully, the first signals pointed at the ALB health checks instead of at Traefik. On incident handling, the team concluded that appointing an incident manager could have helped, that the war room meeting should be recorded and a log book kept, that people not involved should only make suggestions in writing, and that a short first round of sharing thoughts and gut feelings is useful.

  4. Symptoms

    At 15:35 EST on 11 March 2021 the CircleCI web UI and runner.circleci.com became unavailable. The API, which uses a separate ingress point, stayed reachable, and builds kept running.

    Trigger

    An update deployed to a test Kubernetes cluster also removed Traefik and Calico resources from CircleCI's primary production cluster.

    Root cause
    Component
    Contributing factor
    Detection

    CircleCI engineers were alerted and began investigating. The status page posted its first notice at 20:45 UTC.

    Remediation
    • restored Traefik in the production cluster
    • restored Calico in the production cluster, after which pods served customer requests again
    Action items
    • Improve network-level documentation and runbooks to cover every layer of the Kubernetes networks
    • Improve monitoring and alerting for the network infrastructure
    • Add guardrails that isolate the production and staging clusters so they cannot interfere with each other
    Lessons

    A deployment path that can reach both a test cluster and production can remove shared networking components from production. When the ingress controller and the CNI are both affected, restoring the ingress alone is not enough: engineers had to find the link between Calico and Traefik and restore Calico before pods served traffic again. Time went to DNS and AWS red herrings because nothing linked the outage to the test deployment; CircleCI's answer is better network runbooks, network alerting and guardrails between clusters.

  5. Symptoms

    Customers were affected, and Zalando's IAM service answered requests with HTTP 404. The talk shows this on slides titled "Customer impact" and "IAM returning 404", followed by a slide on the number of pods in the cluster.

    Trigger

    A CronJob (apiVersion batch/v2alpha1, schedule "*/15 9-19 * * Mon-Fri") whose concurrencyPolicy: Forbid and job history limits sat inside the pod template spec instead of the CronJob spec. The talk shows it right after the slides on the number of pods and the API server being OOM-killed, and the lessons add a quota on the number of pods.

    Root cause
    Component
    Contributing factor
    Remediation
    • fixed the CronJob manifest: moved concurrencyPolicy: Forbid and the job history limits to the CronJob spec, added activeDeadlineSeconds: 120 and changed the schedule to "7 8-18 * * Mon-Fri"
    Action items
    • Make the ingress stay healthy during API server problems
    • Make the ingress keep the last known set of routes
    • Use a ResourceQuota on the number of pods (the example sets pods: "1500")
    Lessons

    An AWS ALB routes traffic to all hosts when all hosts report unhealthy, so the ingress should stay healthy during API server problems. An ingress controller that reads routes from the API server should keep its last known set of routes. Use a quota for the number of pods.

Check your cluster for this

These 5 cases involve Ingress controller and Cloud load balancer. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

By root cause4

Software defect2 cases

Organisation
  1. IL-0053 Unauthenticated ingress-nginx admission webhook let anyone on the pod network run code and read every Secret in the cluster (IngressNightmare, CVE-2025-1974)
    Wiz2025
  2. IL-0106 A malformed Traefik IngressRoute triggered a Traefik v2 bug once a node rollover restarted every Traefik pod, and all Kubernetes services returned 404
    DFDS2021

Configuration change1 case

Organisation
  1. IL-0177 WebSocket connections to LINE's messaging-hub on Kubernetes dropped all at once whenever another service's change reloaded a shared HAProxy L7 load balancer, and the reconnect wave overloaded a token API and filled nf_conntrack on Nginx
    LINE+2022

Faulty deployment1 case

Organisation
  1. IL-0086 A deployment meant for a CircleCI test Kubernetes cluster also removed Traefik and Calico resources from the production cluster, taking down the CircleCI UI and runner.circleci.com

Capacity exhaustion1 case

Organisation
  1. IL-0031 Kubernetes API server OOM-killed, leaving the Skipper ingress without routes; the talk points to a misconfigured CronJob manifest