Incident Library
  • Root cause
  • Component
  • Symptom
  • Contributing factor
  • Case

Cases2 cases

1 to 2 of 2

  1. Symptoms

    Every service in the homelab Kubernetes cluster stopped answering: the V-Rising server, Grafana, Jellyfin and Linkding were all unreachable, and the Kubernetes API was down, so the cluster could not be managed at all. The outage was found by hand, about 3 hours after it began, when someone tried to use the services.

    Trigger

    A power outage forced the Kubernetes master node to reboot.

    Root cause
    Component
    Contributing factor
    Detection

    Manually, when someone tried to access the services; there were no automated alerts.

    Remediation
    • Connected a monitor to the master node and read the boot logs, which showed the kernel panic
    • Booted the previous kernel version, which brought the system back
    • Removed the broken Nvidia packages with sudo apt-get remove --purge '^nvidia-.*' and ran sudo dpkg --configure -a
    • Found remaining broken packages with dpkg -l | grep -v ^ii and removed them by hand
    • Ran sudo apt-get install -f and reinstalled linux-headers-$(uname -r)
    • Rebooted and confirmed the kernel panic was gone
    Action items
    • Make sure GPU driver installations fully succeed, or revert immediately when they fail
    • Move the cluster to a high-availability control plane
    • Expose the Kubernetes API through a load balancer in the HA setup
    • Set up a ticketing system to record incidents and their resolution
    • Write predefined troubleshooting workflows to shorten response time
    • Add infrastructure monitoring such as Prometheus and Grafana
    • Add blackbox HTTP and TCP checks from outside the cluster for critical services
    Lessons

    A driver installation that fails half-way can leave kernel packages broken without any visible effect until the next reboot, which may come weeks later and at the worst time. A failed DKMS build should be fixed or reverted at once. With a single master node and no monitoring from outside the cluster, one unbootable machine meant a total outage that nobody was told about; the fix itself was simple once the boot logs were seen.

  2. Symptoms

    At 08:00 UTC on 2021-09-06 every service in DFDS's Kubernetes cluster answered with 404. Investigation started five minutes later.

    Trigger

    The automated Kubernetes node rollover on 2021-09-06 restarted all the Traefik v2 pods, five days after a malformed IngressRoute manifest had been applied.

    Root cause
    Component
    Contributing factor
    Detection

    All services returned 404 from 08:00 UTC and root cause investigation started at 08:05. Time to detection was 5 minutes.

    Remediation
    • changed the ALB health check path, which made the targets healthy but did not stop the 404s
    • rolled back by hand to Traefik v1 as the main ingress controller
    • deleted the malformed IngressRoute by hand and confirmed the Traefik v2 bug
    • applied the changes upstream
    Action items
    • Upgrade Traefik to v2.5, where the bug is fixed, and verify that it removes the bug
    • Change the Traefik v2 health check path to something more robust
    • Set up an external liveness probe on the ingress controller
    • Consider workload segmentation to limit the blast zone
    • Look into monitoring the Traefik v2 API for rapid changes
    • Look into smoke testing during and after node rollover
    Lessons

    A malformed IngressRoute did nothing visible for five days and then took down all ingress when every Traefik v2 pod had restarted during a node rollover. Because Traefik v2 failed gracefully, the first signals pointed at the ALB health checks instead of at Traefik. On incident handling, the team concluded that appointing an incident manager could have helped, that the war room meeting should be recorded and a log book kept, that people not involved should only make suggestions in writing, and that a short first round of sharing thoughts and gut feelings is useful.

Check your cluster for this

These 2 cases involve Cloud load balancer and GPU driver. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

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