Incident Library
Applied filters ComponentCluster autoscalerSymptomService outageOrganisationUK Ministry of JusticeClear allEvery case under the filters, with no sentence; newest first.
Suggested filters Search, and the values found in your words appear here.

Graph

  • Root cause
  • Component
  • Symptom
  • Contributing factor
  • Case

Cases1 case

1 to 1 of 1

  1. Symptoms

    At 09:36 on 18 March 2025, during the upgrade of the live cluster to EKS 1.30, users reported that their pods were being terminated and were not restarting automatically, in both production and non-production environments. Automated infrastructure alerts fired as well, and production services had outages.

    Trigger

    Upgrading the live EKS cluster from 1.29 to 1.30, during which the descheduler attempted to reschedule all pods on the cordoned nodes simultaneously.

    Root cause
    Component
    Contributing factor
    Detection

    Users reported at 09:36 that pods were being terminated and not restarting, and automated infrastructure alerts fired.

    Remediation
    • Removed the cordon annotation so pods could be rescheduled
    • Deleted stuck 1.30 nodes to force their recreation
    • Added a new node group of 20 nodes running 1.30 by hand
    • Cordoned and drained all old 1.29 nodes onto the new 1.30 nodes
    Action items
    • Raise an AWS Production System Down support case (Case ID: 174229643100496)
    • Get guidance from AWS support on querying control-plane logs to find the root cause of similar issues
    • Document a runbook for emergency scaling of a new node group in case of unexpected capacity shortages
    • Alert on an imbalance between the autoscaling group and the Kubernetes nodes
    • Review the descheduler configuration to understand why it throws pods off cordoned nodes, and fix it where possible
    • Alert on spikes in the pending pod count
    Lessons

    The write-up lists review actions rather than lessons. They show the team had no documented way to add an emergency node group, no alert on a mismatch between the autoscaling group and the nodes Kubernetes sees, no alert on a spike in pending pods, and no clear understanding of how the descheduler treats cordoned nodes.

Check your cluster for this

This case involves Cluster autoscaler and Descheduler. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

By root cause1