Incident Library
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Cases2 cases

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  1. Symptoms

    Over a 54-day snapshot of Llama 3 405B pre-training the training job was interrupted 466 times. 47 interruptions were planned: automated maintenance such as firmware upgrades, or operator actions such as configuration or dataset updates. The other 419 were unexpected. Because training is synchronous, a failure on a single GPU can force a restart of the whole job.

    Root cause
    Component
    Contributing factor
    Detection

    The communication library's state is monitored and a stalled collective is timed out automatically; on an NCCLX watchdog or heartbeat timeout the PyTorch NCCL flight recorder dumps its tracing data, including collective metadata and stack traces.

    Remediation
    • handled almost every interruption through automation, with significant manual intervention only three times in 54 days
    Action items
    • Reduce job startup and checkpointing time
    • Use the PyTorch NCCL flight recorder to record every communication event and collective duration and to dump traces on NCCLX watchdog or heartbeat timeouts
    • Turn on heavier tracing and metadata collection in production through online configuration changes, without a code release or job restart
    • Give PyTorch access to NCCLX internal state so stalls are detected and localised faster, with a snapshot of the failing collective's finished and pending transfers
    Lessons

    Training on 16K GPUs has more failure modes than Meta's much larger CPU clusters, and because training is synchronous a single GPU failure can force a restart of the whole job. Meta raised effective training time by cutting job startup and checkpoint time and by building tools for fast diagnosis, and kept it above 90% while automated firmware and kernel maintenance caused at least one interruption a day.

  2. Symptoms

    Between the team's 17 November 2021 update and 3 December 2021, the 175B-parameter OPT training run went down and had to be restarted more than 40 times, for hardware, infrastructure and training stability reasons. A hardware fault could stop the run for hours at any time of day, and several did over the Thanksgiving break.

    Trigger

    Nodes in the cloud training cluster failed with ECC errors, and each failure took the training run down.

    Root cause
    Component
    Contributing factor
    Detection

    During these two weeks the team added monitoring of train.log, GPU burn-in testing to detect memory errors, and automated InfiniBand testing.

    Remediation
    • replaced failed nodes, and later did it through a script
    • added GPU burn-in testing to detect memory errors
    • automated InfiniBand testing
    • added monitoring of train.log
    • debugged the cloud provider's Python API until checkpoint downloads from the blob store worked well enough
    Action items
    • Run an on-call rotation for the training run, with runbooks and tooling for the most common issues, and invite more people to join it
    Lessons

    At this scale cloud hardware failures are certain, and the team concluded that automating the handling of hardware failures is necessary. Without spare nodes and burn-in tests, each failure costs hours and a replacement can bring the same fault back. The team also concluded that cloud infrastructure instability is something to always prepare for, because the customer has no control over the underlying hardware. A checkpoint large enough to need hundreds of multi-gigabyte downloads makes the storage path part of recovery time.

Check your cluster for this

These 2 cases involve GPU hardware and memory and NCCL. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

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