Incident Library
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  • Root cause
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Cases2 cases

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  1. Symptoms

    On 16 May 2025, in Neon's Kubernetes cluster in AWS us-east-1, new compute pods were scheduled but could not start and failed with IP allocation errors. Each Neon compute is a Postgres database running in a lightweight virtual machine in its own pod, so without new pods, idle customer databases could not be woken up.

    Trigger

    On 16 May the Neon control plane's periodic job that terminates idle computes started failing. Compute creations continued, and the number of active computes rose from about 5k to about 8.1k within minutes. On 19 May, a follow-up change that set WARM_IP_TARGET back to 1 started the second round of failures.

    Root cause
    Component
    Contributing factor
    Detection

    As cluster-autoscaler added nodes, the team saw IP allocation errors on new pods that were scheduled but could not start. The rate of successful pod starts and VPC subnet metrics were then used to follow the problem.

    Remediation
    • Set WARM_IP_TARGET=1 to release IPs held by nodes without free CPU or memory
    • Fixed the control plane's periodic job so idle computes were terminated again
    • Restarted the aws-node DaemonSet several times, each with a temporary improvement
    • Set WARM_IP_TARGET=0, MINIMUM_IP_TARGET=0 and WARM_ENI_TARGET=0, which let nodes allocate enough IPs and stabilised the cluster
    • On 19 May, set WARM_IP_TARGET back to 0 after setting it to 1 failed again
    • Enlarged the pool of pre-created warm compute pods to absorb failed pod starts
    Action items
    • Open a pull request to AWS CNI to improve how ipamd releases IPs in this situation
    • Follow up with AWS Support about the roughly 100 subnet IPs that were never allocated, for reasons Neon could not explain
    • Change the architecture to support horizontal scaling
    Lessons

    With default settings AWS CNI can keep many IPs on nodes that cannot use them, so the share of subnet IPs assigned to pods does not tell how close the subnet is to running out. WARM_IP_TARGET and WARM_ENI_TARGET follow different logic, a warm IP target of zero switches to the ENI logic, and IPs in cooldown count toward the target, which behaves badly under high pod churn. Changing these settings during an incident without knowing that logic prolonged the outage, and reverting a setting did not bring back the earlier healthy state.

  2. Symptoms

    One evening the platform team that runs SCHIP, Adevinta's internal runtime platform on Kubernetes, was paged because some DaemonSets were failing. Checking the pod status showed this error from the network plugin: name="aws-cni" failed (add): add cmd: failed to assign an IP address to container

    Trigger

    Not stated for the first page. It came in June, during the migration from SCHIP's kube-aws-based clusters to EKS-based clusters; the write-up mentions spikes of pods, such as a job that goes rogue or failing jobs that keep their IPs, as ways a cluster can run out.

    Root cause
    Component
    Contributing factor
    Detection

    A pager alert that some DaemonSets were failing. The on-call engineer checked the pod status and found the aws-cni error about failing to assign an IP address.

    Remediation
    • Rolled out VPC CNI custom networking with a secondary CIDR to the smaller clusters from late August
    • Paused the EKS migration in September while available IPs were very low
    • Rolled out custom networking to the rest of the fleet
    • Added the --reserved-enis parameter to the Karpenter deployment
    Action items
    • Use VPC CNI custom networking with a secondary CIDR across the whole fleet
    • Make Karpenter account for custom networking with the --reserved-enis parameter
    Lessons

    For a platform team, the VPC CNI is not ready to scale in production without time spent on capacity planning, and every option has its pros and cons. For large clusters started today, IPv6 is the cheaper and more future-proof option. Do not assume that what works in small clusters will keep working when they grow.

Check your cluster for this

These 2 cases involve VPC subnet or pod address range and AWS VPC CNI. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

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