Incident Library
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  • Root cause
  • Component
  • Symptom
  • Contributing factor
  • Case

Cases2 cases

1 to 2 of 2

  1. Symptoms

    A 64-GPU training run (experiment tr_141, 8 nodes of the Jean Zay cluster) stopped making progress after about 3.5 hours: the main log stopped being written and the job hung without exiting. The c10d timeout of 30 minutes did not abort it, and the job stayed frozen indefinitely. The same hang had already happened on a different set of nodes, which first pointed to a software problem.

    Trigger

    The filesystem of the Jean Zay HPC system froze and stopped responding while rank 0 on the first node was writing to its log.

    Root cause
    Component
    Contributing factor
    Detection

    The engineer, who happened to be around, noticed that the main training log had stopped being written.

  2. Symptoms

    On Jean Zay, test runs of large models across 320 to 384 A100 GPUs hung: random GPUs stopped responding and the whole job hung until it timed out. Every run of the hanging setup left a few nodes down until someone rebooted them, and at one point 13 of 52 nodes were down.

    Trigger

    Growing the test model past about 100B parameters over 20 to 40 nodes, which raised inter-node communication past the level the system handled, with CUDA launches left asynchronous.

    Root cause
    Component
    Contributing factor
    Remediation
    • Set CUDA_LAUNCH_BLOCKING=1, which removed the hang with little effect on throughput at this scale
    Lessons

    Python's trace module is very useful for debugging hanging processes because it logs the last call each process made before it stopped responding, but it should be started later, just before train_step, to avoid gigabytes of traces from the dataloader and setup code.

Check your cluster for this

These 2 cases involve PyTorch and NCCL. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

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