Incident Library
Applied filters Root causeBreaking change in an upgradeSymptomService outageFactorSingle point of failureClear allEvery case under the filters, with no sentence; newest first.
Suggested filters Search, and the values found in your words appear here.

Graph

  • Root cause
  • Component
  • Symptom
  • Contributing factor
  • Case

Cases2 cases

1 to 2 of 2

  1. Symptoms

    Nodes that already existed kept running, but every new node, spot or standard, on either v1.32 or v1.33, failed to initialise and could not join the cluster. Spot nodes that were preempted and recreated never came back, so services degraded progressively: background workers on spot instances, reporting services and order allocation stopped completely, and the APIs on existing nodes kept answering but could not scale for load spikes.

    Trigger

    Google upgraded the GKE control plane from v1.32.x to v1.33.2 at the version deprecation deadline, although auto-upgrade was disabled on the node pools.

    Root cause
    Component
    Contributing factor
    Remediation
    • Created a new GKE cluster at v1.33, the version of the forced upgrade
    • Upgraded Istio to 1.27.1 for Kubernetes 1.33 compatibility
    • Updated the cert-manager configuration for Kubernetes 1.33
    • Migrated all production workloads to the new cluster and verified pod scheduling, DNS resolution, PVC mounting and external integrations
    • Decommissioned the broken cluster
    Action items
    • Configure all clusters to use the GKE stable release channel
    • Implement a separate management cluster for Argo CD, monitoring and other control components (Q4 2025)
    • Review spot instance usage for critical workloads and add on-demand fallback pools
    • Document the SRE upgrade procedure: management cluster first, production after a monitoring period of several days
    • Document a Kubernetes, Istio and cert-manager compatibility matrix
    • Create an automated upgrade testing pipeline
    • Reserve static IPs for quick migrations
    • Pin versions of Istio, cert-manager, CSI and DNS addons
    • Stay current with stable releases and regularly check GKE alerts and announcements to avoid deprecation deadlines
    Lessons

    GKE upgrades the control plane at a version's deprecation deadline even when auto-upgrade is disabled, so staying inside the supported version window is how to avoid a forced upgrade. A control plane upgrade can leave existing nodes healthy while every new node fails, and spot nodes that cannot rejoin after preemption turn this into cascading failures. Relying heavily on spot instances for critical workers turned a node join failure into a progressive outage. Kubernetes upgrades have to be planned together with dependent components such as Istio and cert-manager, and without a standby cluster on the same provider there was no immediate failover; the only recovery left was building a new cluster.

  2. Symptoms

    About two minutes after an engineer started the Kubernetes 1.23 to 1.24 upgrade of the cluster running Reddit's legacy stack, just after 19:00 UTC, the site stopped. The CDN edge request graph, which is kept separate from the cluster, showed traffic by status collapsing. Users saw the error page, a homepage with no posts, or plain errors.

    Trigger

    An in-place upgrade of the legacy cluster from Kubernetes 1.23 to 1.24; in 1.24 the node-role.kubernetes.io/master label is removed even from running clusters.

    Root cause
    Component
    Contributing factor
    Detection

    The site broke about two minutes into the upgrade; an incident was opened immediately and responders were on the call within three minutes, working from CDN edge graphs because the cluster's own metrics were gone.

    Remediation
    • deleted the Open Policy Agent webhook configurations to stop API server timeouts
    • terminated all worker nodes of the cluster
    • restored the control plane from the pre-upgrade backup onto the first control plane node
    • switched off the cluster autoscaler until the control plane was stable
    • generated new TLS certificates so replacement control plane nodes could join etcd
    • brought traffic back in steps from 1% to 100%
    • restarted legacy services that had been stopped by hand
    Action items
    • Codify cluster configuration so every choice has a record, and document in detail what cannot be codified
    • Standardise components across clusters and replace bespoke configurations
    • Build tooling to manage the lifecycle of whole clusters so they can be recreated or replicated
    • Add pre-production clusters that can be tested with confidence
    • Improve the backup restore process and make cluster upgrades safe
    Lessons

    Configuration that exists only in a live cluster, edited by hand through a special tool, can be forgotten, as the route reflector setup was, and then break on an upgrade nobody connects it to. A Kubernetes upgrade cannot be reverted without a restore, so the restore procedure has to be kept current and practised. Consistent, codified clusters are what make upgrades testable; bespoke clusters keep producing outages.

Check your cluster for this

These 2 cases involve Admission webhook and Calico. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

By root cause1