Cases8 cases

8 to 8 of 8

1. IL-0396 New or live-migrated GCE instances, VPN tunnels and network load balancers were unreachable on public IPs for over 2h

   Google Cloud2017

   Symptoms

   On 30 January 2017, Google Compute Engine instances, Cloud VPN tunnels and GCE network load balancers that were created or live migrated between 10:36 and 12:42 PDT could not be reached on their public IP addresses. Resources created earlier, and instances that were not live migrated, kept working.

   Network unreachableProbe failures

   Trigger

   A large set of updates was applied to a rarely used load balancing configuration on the shared layer 2 load balancers.

   Root cause

   Software defect

   Component

   Cloud load balancerNetwork control plane (SDN)

   Contributing factor

   Excessive blast radiusGap in automated tests

   Remediation

   • Restarted the jobs that program changes into the network load balancers, so the stuck changes were processed as a batch
   • Applied the fix zone by zone between 11:36 and 12:42

   Action items

   • Increase the canary timeout so updates that hit the inefficient code path only slow network changes instead of stopping them
   • Improve the inefficient code path
   • Write new tests that check behaviour on a wider range of configurations
   • Accelerate replacing global propagation of address configuration with decentralized routing
   • Add metrics and alerting that identify this kind of issue sooner

   View case

By root cause4