Cases2 cases

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1. IL-0348 Scaleway's FR-PAR region lost public internet connectivity when one 100 Gbps backbone link was saturated

   Scaleway2025

   Symptoms

   On 10 March 2025 at 16:22 UTC, public internet connectivity in Scaleway's FR-PAR region broke for all products. Most internet traffic between the FR-PAR-2 availability zone and the rest of the PAR region was blackholed for about five minutes, while VPC traffic and Dedibox RPN kept working.

   Packet lossService outageHigh latency

   Trigger

   While Scaleway's network team connected a new data center to the FR-PAR backbone, a human mistake in a router configuration rerouted more than 1 Tbps of traffic between OpCore DC3 and DC5 through a single 100 Gbps link.

   Root cause

   Operator error

   Component

   Backbone network (WAN)Object storageAuthoritative DNS servers and records

   Contributing factor

   Automation amplification

   Detection

   The router configuration error was detected quickly and rolled back within four minutes.

   Remediation

   • Rolled back the router configuration, restoring the correct configuration at 16:27 UTC

   Action items

   • Harden the peer review and production communication process for changes
   • Add failsafes and tests before network configuration is applied at backbone level
   • Deploy the fix for the Object Storage synchronisation software issue

   View case
2. IL-0534 Amazon S3 in US-EAST-1 could not serve GET, LIST, PUT or DELETE requests for hours while its index subsystem restarted

   Amazon Web Services2017

   Symptoms

   From 9:37AM PST on February 28th, 2017, Amazon S3 in the Northern Virginia (US-EAST-1) Region could not serve requests. AWS services in the region that store data in S3 failed with it, including the S3 console, new Amazon EC2 instance launches, Amazon EBS volumes that needed data from an S3 snapshot, and AWS Lambda.

   Service outage

   Trigger

   While debugging an S3 billing system that was progressing more slowly than expected, an authorized S3 team member followed an established playbook to remove a small number of servers from one S3 subsystem used by the billing process, and entered one input of the command incorrectly.

   Root cause

   Operator error

   Component

   Object storageCloud block storageServerless function platform

   Contributing factor

   No safeguard on destructive changeExcessive blast radiusCircular dependency

   Remediation

   • Restarted the index subsystem, which served GET, LIST and DELETE again from 12:26PM PST
   • Restarted the placement subsystem after the index subsystem worked, restoring PUT by 1:54PM PST

   Action items

   • Change the capacity removal tool to remove capacity more slowly
   • Add safeguards that stop capacity removal when it would take a subsystem below its minimum required capacity
   • Audit other operational tools for similar safety checks
   • Improve the recovery time of key S3 subsystems and start the planned further partitioning of the index subsystem into cells now
   • Run the SHD administration console across multiple AWS regions

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