Incident Library
  • Root cause
  • Component
  • Symptom
  • Contributing factor
  • Case

Cases2 cases

1 to 2 of 2

  1. Symptoms

    Within hours of launching the full SmolLM3 pretraining run (3B parameters, 11T tokens, 384 H100 GPUs on 48 nodes), training throughput fell steeply, with repeated sharp drops. The team expected a steady 13,500 to 14,000 tokens per second, and none of the throughput ablations run beforehand on the same 48 nodes had shown drops.

    Trigger

    Launching the full run with the whole ~24 TB dataset on shared WekaFS storage and the real step count for 11T tokens, both far larger than in the ablation runs.

    Root cause
    Component
    Contributing factor
    Detection

    The team watched training throughput in tokens per second and saw it fall within hours of launch; node-monitoring metrics then tied the large fall to spikes in disk read latency.

    Remediation
    • moved the training data from WekaFS to the local NVMe RAID scratch storage on each node
    • copied the dataset to replacement nodes from a healthy node with fpsync, cutting the copy from 3 hours to 1.5 hours
    • kept a spare node with the dataset preloaded in the Slurm reservation to swap in when a node failed
    • reproduced the drops on a single node and with step counts of about 3M and 32k to rule out hardware and isolate the step count
    • replaced nanotron's nanosets dataloader with the TokenizedBytes dataloader copied from the SmolLM2 setup, which removed the drops
    • pre-shuffled the tokenized sequences offline for each epoch with different seeds (about 1 hour) to fix the noisier loss from TokenizedBytes
    Lessons

    Ablations on data subsets and a short step horizon did not exercise either cause: a shared cache-and-evict filesystem near its capacity, and a dataloader index that grows with the step count. Reproducing the drops on one node separated hardware from software, and varying only the step count pointed at the dataloader. The team chose proven replacements over repairs under deadline pressure, taking an existing dataloader instead of fixing nanosets and offline shuffling instead of changing the dataloader, and warns that too many such shortcuts leave a patchwork system that is hard to maintain.

  2. Symptoms

    When Imbue brought up a cluster of 4,088 H100 GPUs on 511 hosts, about 10% of the machines failed to boot, mostly from physical problems: unconnected or miswired Ethernet cables, iDRAC hardware issues, broken power supplies, bad NVMe drives, missing internal wires, and network cards or GPUs that did not show up. In single-node GPU tests, Ubuntu server logs showed links between the GPUs and the PCIe buses or network cards reporting "limited width: x4 < x16". A few hosts had NVMe drives that locked up the whole machine when touched, drives that appeared in random order and got the OS installed on the wrong one, wrong temperature readings that kept fans at 100%, and CPUs limited to 2 GHz.

    Trigger

    Bringing a new InfiniBand-connected H100 cluster into service and running the first multi-node training jobs on it.

    Root cause
    Component
    Contributing factor
    Detection

    Automated hardware checks during provisioning, UFM alerts on temperature, error rates and flapping ports, Prometheus node exporter and DCGM metrics, per-batch MFU monitoring, and live debugging of stalled processes with Py-Spy, GDB and NVIDIA Nsight.

    Remediation
    • Automated checks for broken machines and sent faulty ones back to Dell or to data center staff
    • Reseated GPUs and internal PCIe cables and applied firmware upgrades
    • Downgraded the NVIDIA driver that caused wrong temperature readings
    • Rewired the top tier of the InfiniBand fabric into a single network and added checks that the wiring matched the design
    • Cleaned and reseated alerting ports and disabled the remaining alerting transceivers
    • Ran a burn-in workload through every InfiniBand port and disabled the ports that did not survive it
    • Enabled GPUDirect RDMA with an extra kernel module and PCIe ACS disabled
    • Disabled automatic garbage collection and scheduled it at set intervals on all hosts
    Action items
    • Release host-level health checks that confirm a host is free from known errors
    • Release an NCCL patch that improves logging around errors and stalls
    • Release a GPU stress test and NVLink and InfiniBand networking tests
    • Release a script that parses the UFM event log and decides which network ports to disable
    • Release a script that generates a burn-in workload exercising every InfiniBand link
    • Relaunch crashed runs automatically from the last checkpoint on the machines that pass health checks
    • Replace the disabled alerting transceivers
    Lessons

    Keep 10 to 20% more machines than a run needs, and network them so any working subset can be used. On the newest hardware expect about 3% of machines to break each week, mostly the same few machines breaking in different ways, so growing a set of known reliable "golden" hosts works better than chasing random failures. Write tests and automation for every kind of failure met, because each one comes back, and write tools that make opaque errors readable. Change only one thing at a time, and double-check the claims of new tools and people before building on them.

Check your cluster for this

These 2 cases involve GPU driver and InfiniBand fabric. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

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