Incident Library

Organisation

Acquia

Acquia · acquia

1 case · 2019

Root cause Operator error
Component In-memory cacheVPC route tables and firewall rules
Contributing factor Ignored early signal
Symptom Network unreachableService outage

Cases

  1. IL-0245 Acquia Cloud Enterprise sites in US-East went down when their web servers could no longer reach the Memcache serversAcquia · 2019

    Root cause Operator error