Incident Library

Organisation

Atlassian

Atlassian · atlassian

3 cases · 2023 to 2025

Root cause Capacity exhaustion2Configuration change1
Component Database2PostgreSQL vacuum1Authoritative DNS servers and records1
Contributing factor Unverified assumption1Inefficient query1No alert on limit1Retry storm1Unrepresentative staging1
Symptom High error rate2High latency2Connection pool exhaustion1Database overload1Intermittent timeouts1Stale endpoint routing1Throughput degradation1

Cases

  1. IL-0551 Bitbucket Cloud's overloaded primary database failed over, and the website, API and Pipelines were slow for almost a dayAtlassian · 2025

    Root cause Capacity exhaustion

  2. IL-0550 Bitbucket Cloud's database slowed until connection pools saturated and requests timed out, leaving Pipelines pendingAtlassian · 2024

    Root cause Capacity exhaustion

  3. IL-0549 Media, attachments, Git LFS and build artifacts failed for Atlassian in us-west-1 when an old network stack was removedAtlassian · 2023

    Root cause Configuration change