Incident Library

Organisation

cloud.gov

cloud.gov · cloud-gov

2 cases · 2016

Root cause Capacity exhaustion1Configuration change1
Component In-memory cache1Elasticsearch or OpenSearch1VPC route tables and firewall rules1
Contributing factor Monitoring blind spot1Overlapping failures1
Symptom Service outage2Network unreachable1Writes rejected1

Cases

  1. IL-0520 logs.cloud.gov trapped users in a login redirect loop because its full Redis session store stopped saving sessionscloud.gov · 2016

    Root cause Capacity exhaustion

  2. IL-0519 Apps on the cloud.gov PaaS became unavailable after an AWS security group change blocked their outbound trafficcloud.gov · 2016

    Root cause Configuration change