Incident Library

Organisation

Decagon

Decagon · decagon

1 case · 2026

Root cause Software defect
Component DatabaseDatabase proxy and connection pooler
Contributing factor Unverified assumptionUnrepresentative staging
Symptom Connection pool exhaustionIntermittent timeouts

Cases

  1. IL-0313 Decagon voice requests stalled for exactly 300 seconds behind self-managed PgBouncer and exhausted the SQLAlchemy poolDecagon · 2026

    Root cause Software defect