Incident Library

Organisation

LootLocker

LootLocker · lootlocker

1 case · 2026

Root cause Certificate or credential expiry
Component DatabaseDatabase replication
Contributing factor Unverified assumptionChange with a delayed effectMonitoring blind spotNo safeguard on destructive change
Symptom Data loss

Cases

  1. IL-0490 Records were missing from LootLocker's new MySQL database after a migration cutover and the service degraded for 3 hoursLootLocker · 2026 · sev2

    Root cause Certificate or credential expiry