Incident Library

Organisation

Sonicmoov

Sonicmoov · sonicmoov

1 case · 2026

Root cause Capacity exhaustion
Component Elasticsearch or OpenSearch
Contributing factor No capacity planning
Symptom Memory pressureService outage

Cases

  1. IL-0575 Amazon OpenSearch cluster went red under high heap usage and the admin screen's customer list would not openSonicmoov · 2026

    Root cause Capacity exhaustion