Incident Library

Organisation

STORES

STORES · stores

1 case · 2024

Root cause Faulty deployment
Component Database
Contributing factor Unverified assumptionChange with a delayed effectInefficient queryMonitoring blind spotUnrepresentative staging
Symptom Database overloadHigh error rate

Cases

  1. IL-0571 STORES reservation returned bursts of 504 errors when a smart-list query held a database process for over 20 minutesSTORES · 2024

    Root cause Faulty deployment