Incident Library

Organisation

Transloadit

Transloadit · transloadit

1 case · 2016

Root cause Capacity exhaustion
Component In-memory cacheDatabase replication
Contributing factor Unverified assumptionHarmful manual actionMonitoring blind spot
Symptom High error rateHigh latencyLoad imbalance

Cases

  1. IL-0296 Transloadit's us-east Redis cluster lost queued jobs and heartbeats, raising WORKER_JOB_ERROR errors for 81 customersTransloadit · 2016

    Root cause Capacity exhaustion