Incident Library

Organisation

Twingate

Twingate · twingate

3 cases · 2023 to 2025

Root cause Configuration change2Cloud provider outage1
Component Cloud load balancer2Cluster autoscaler1GKE control plane1Horizontal pod autoscaler1Terraform1VPC route tables and firewall rules1
Contributing factor Unrepresentative staging2Circular dependency1Harmful manual action1No headroom1No staged rollout1Overlapping failures1Retry storm1
Symptom High error rate2Network unreachable1Misrouted requests1Load imbalance1

Cases

  1. IL-0543 Twingate API traffic piled onto one backend behind the global load balancer, failing core services for 29 minutesTwingate · 2025

    Root cause Configuration change

  2. IL-0542 Twingate authentication and authorization requests failed at higher rates after traffic moved onto a smaller GKE clusterTwingate · 2025

    Root cause Cloud provider outage

  3. IL-0541 Two Twingate Relay clusters were discoverable but unreachable, so Clients and Connectors could not attach to themTwingate · 2023

    Root cause Configuration change