Incident Library
Applied filters Root causeConfiguration changeComponentCloud load balancerClear allEvery case under the filters, with no sentence; newest first.
Suggested filters Search, and the values found in your words appear here.

Graph

  • Root cause
  • Component
  • Symptom
  • Contributing factor
  • Case

Cases6 cases

6 to 6 of 6

  1. Symptoms

    Datadog alerted the DevOps team to a high normalised load average, first on the staging cluster (Day 0, 21:06 EST) and the next day on the development cluster (Day 1, 16:53 EST). The load was first put down to a legitimate service that kept scaling up and down in both environments, and because of the volume of identical alerts they were muted until things settled.

    Trigger

    An automated crawler found the Weave Scope dashboard on a public load balancer that required no authentication. Weave Scope can open a shell in running containers, and its scope-agent containers ran privileged, as root and with the host's root filesystem mounted, so a command started there could run on the host.

    Root cause
    Component
    Contributing factor
    Detection

    Datadog alerts on high normalised load average, muted at first as noise from a legitimate service; on Day 3 an engineer ran top on a node and found the gcc process at 100% CPU.

    Remediation
    • stopped Weave Scope and removed its deployment from all Kubernetes clusters
    • checked access logs for unauthorised access to the instances
    • confirmed the miner's outbound connections went only to a mining pool
    • isolated one affected node for later investigation
    • rotated out every node in each cluster so all affected hosts were destroyed and rebuilt
    Action items
    • Audit all Kubernetes and deployment YAML files and security groups for services that are unintentionally public or misconfigured
    • Replace load-average alerts with more meaningful monitors and tune them to signal a real anomaly
    • Research tools such as falcon or sysdig for behavioural monitoring and anomaly and intrusion detection
    • Evaluate Istio and Linkerd for observing and controlling end-to-end network traffic
    • Analyse the cost of scanning Docker images and containers for known vulnerabilities
    • Set aside time in architecture discussions to revisit older choices such as running containers as root
    • Share knowledge of large projects, such as Kubernetes version migrations, across the whole team
    Lessons

    Load average was not a useful signal for spotting a problem in the clusters, and muted noisy alerts nearly hid the miner. A load balancer that Kubernetes creates belongs to Kubernetes: a manual security group edit in the AWS console is reverted, so internal exposure must be declared in the Kubernetes YAML. A dashboard that can open shells, in front of privileged agents that mount the host's root filesystem, gives whoever reaches it root on every node.

Check your cluster for this

These 6 cases involve Cloud load balancer and HAProxy. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

By root cause1

Configuration change6 cases

  1. IL-0192 A Crossplane composition merge-policy change for a TLS policy update switched Kubernetes Services from LoadBalancer to ClusterIP and deleted the load balancers behind about 25% of Grafana Cloud services
  2. IL-0177 WebSocket connections to LINE's messaging-hub on Kubernetes dropped all at once whenever another service's change reloaded a shared HAProxy L7 load balancer, and the reconnect wave overloaded a token API and filled nf_conntrack on Nginx
    LINE+2022
  3. IL-0208 A GitLab chart bump that renamed Kubernetes Service and Deployment ports made the GCP load balancer reconfigure, and GitLab.com slowed down and returned intermittent 50x errors
    GitLab2022
  4. IL-0111 Switching the main Kubernetes ingress controller from Traefik v1 to v2 stopped X-Forwarded headers being passed, which broke the Okta login flow for every service using Okta and stopped DFDS online bookings for over an hour
    DFDS2021
  5. IL-0105 Replacing the AWS VPC CNI during a Terraform refactoring detached the ALB target groups, and every service in the Kubernetes cluster returned 503
    DFDS2021
  6. IL-0052 A cryptocurrency miner ran on every node of the development and staging clusters through a public, unauthenticated Weave Scope dashboard