Incident Library
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  1. Symptoms

    At 09:20 CET on 13 October 2021, during a planned change on a router, IPv4 traffic across OVHcloud's whole network stopped being routed, while all IPv6 traffic stayed reachable. The team detected a problem with the router's performance at 09:21 CET and escalated at once.

    Trigger

    A planned change to a router in the Vint Hill datacentre in the United States, meant to strengthen anti-DDoS protection, included a command to regulate the redistribution of BGP into OSPF, and the router did not interpret that command correctly.

    Root cause
    Component
    Contributing factor
    Detection

    At 09:21 CET the team detected a problem with the router's performance and started the escalation process.

    Remediation
    • Disconnected the optical equipment to isolate the router's connectivity
    • Powered off the faulty router
    • Stabilised connectivity to restore the remaining services
    Action items
    • Re-evaluate the change procedure for this type of equipment, which applies the command line natively
    • Strengthen the related change process
Check your cluster for this

This case involves Backbone network (WAN) and BGP routing. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

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