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  1. IL-0260 zoom.us stopped resolving for about two hours after GoDaddy Registry placed a server block on the domain
    Zoom2025
    Symptoms

    On 16 April 2025 customers in the US and International regions could not reach Zoom services because lookups of the zoom.us domain failed. Starting, joining or scheduling a meeting needs a DNS lookup, so none of those actions completed; people already in a Zoom meeting or on a Zoom Phone call were not affected.

    DNS resolution failuresService outage
    Trigger

    A communication error between Zoom's domain registrar, Markmonitor, and GoDaddy Registry led GoDaddy Registry to place a server block on zoom.us by mistake, which shut the domain down.

    Root cause
    Dependency failure
    Component
    Authoritative DNS servers and records
    Contributing factor
    No safeguard on destructive change
    Remediation
    • Identified and removed the server block on zoom.us together with Markmonitor and GoDaddy
    • Asked users who still had connection problems to flush their DNS cache and reconnect
    Action items
    • Put a registry lock on zoom.us that restricts server block commands on the domain
    • Implement additional technical changes and processes with GoDaddy Registry and Markmonitor so the issue does not recur
    View case
Check your cluster for this

This case involves Authoritative DNS servers and records. kubegap audits a Kubernetes cluster for gaps like these, read-only, from Claude Code or Codex; its checks cite public reports like the ones in this library.

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By root cause1

Dependency failure1 case

Component
Authoritative DNS servers and records
Contributing factor
No safeguard on destructive change
Organisation
Zoom
  1. IL-0260 zoom.us stopped resolving for about two hours after GoDaddy Registry placed a server block on the domain
    Zoom2025